SMART TIPS: (these tips are designed to avoid missed flights!)
FOR CANCELLATIONS, SEE BELOW.
PICKUP LOCATION INFO (NON-PDX AIRPORT):
Our drivers will generally arrive 5-10 minutes before your scheduled pick up time. Your driver will notify you by phone if he/she will arrive more than 5 minutes after the scheduled pickup time for all locations other than PDX airport. Similarly; you should notify My Chauffeur by phone at 503-969-4370 if you will arrive more than 5 minutes after the scheduled pickup time. Your driver will remain at the pickup location for 15 minutes before departing for ‘No-Shows’. You must notify My Chauffeur at 503-969-4370 if you will be more than 15 minutes late to retain your vehicle. Full-fare is charged to the customer for ‘No-Shows’.
Early morning pickup instructions: Due to the darkness, and it being difficult to read the address in the dark, we ask our guest to please turn on a porch light so that we arrive at the correct location. This way we can assure that you did not over sleep and we won’t wake anyone else in the household.
Airport pickup instructions:
PDX AIRPORT PICKUP LOCATION INFO.:
Your driver will remain at the pickup location for 1 hour (1.5 hours for international flights) before departing for ‘No-Shows’. You must notify My Chauffeur at 503-969-4370 if you will be more than 1 hour for PDX airport (1.5 hours for international flights) to retain your vehicle. Full-fare is charged to the customer for ‘No-Shows’. To locate your vehicle at PDX, see below.
The passenger will be responsible for collecting all luggage when dropped at destination from vehicle. Lost baggage by airlines will be the passenger's responsibility and waiting time will be charged in per minute increments at $60 per hour after the time frame described above.
CUSTOMS ARRIVALS - INTERNATIONAL FLIGHTS:
Your driver will remain at the pickup location for 1.5 hours for international flights before departing for ‘No-Shows’. You must notify My Chauffeur at 503-969-4370 if you will be more than 1.5 hours to retain your vehicle. If no contact is made, the driver will be released and a full charge will apply. If passenger contacts our dispatch office, driver will wait and passenger will be charged in per minute increments at $60 per hour after the time frame described above.
CRUISE SHIP AND PIER PICKUPS:
It is client's responsibility to contact dispatch office when disembarked from ship with a pickup location. The client will be billed full fare if client fails to call with pickup location. Driver will remain on location 45 min after that period and the client will be charged in per minute increments at $60 per hour.
Cancellations must be by phone no later than 2 hours before your scheduled pickup time, or full-fare will be charged to your reservation agreement. Failure to show up at the appointed pickup time & location without proper notification* are treated as failure to cancel, and will result in no-show fees (full-fare will be charged to your reservation agreement). Email cancellations are not accepted unless you receive a cancellation confirmation by email or phone. The final decision with all cancellation matters lies solely with My Chauffeur.
* Proper notification (as stated above) is treated as follows: Making reservation are contractually binding agreements between you and My Chauffeur. In order for you to be released from this agreement, you must make a good faith effort to not only contact My Chauffeur for instructions but also to make a good faith effort to be at the appointed pickup time & location. Failure to make a good faith effort in both of these regards will result in full-fare to be charged to your reservation agreement. The final decision with all cancellation matters lies solely with My Chauffeur.
All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty*. My Chauffeur will attempt to re-confirm your reservation before the res. date by contact phone #. If we are unable to contact you for whatever reason to re-confirm; the reservation is still contractually valid, confirmed and secure. This means that you are obligated to show up at the appointed pickup time & location. You may re-confirm your reservation at any time. In addition to the phone re-confirmation; the chauffeur will re-confirm with the customer the 2nd pick-up time and location (if applicable) during the 1st pick-up.
If your flight is cancelled, the passenger must notify our dispatch office (503-969-4370 or toll free 1-877-692-4283) or text My Chauffeur (503-969-4370; be sure you receive a text confirmation) to cancel or confirm their new flight # at least 2 hours before the scheduled PDX landing time. If any cancellation occurs less than two (2) hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee may be charged to the customer’s reservation agreement. 2-hour cancellation notice must be by phone call or text message and must be confirmed by My Chauffeur. Email cancellations are not accepted unless you receive a cancellation confirmation by email or phone. The final decision with cancellation matters lies solely with My Chauffeur.
* For cancellations where a deposit exists and the cancellation policy is not instituted; a 5% of the deposit credit card processing fee may apply.
Fight Change or Address Changes:
The passenger must notify our dispatch office two hours prior to pickup time or a full fare for transfer may be charged.
CREDIT CARD∕DEBIT CARD AUTHORIZATION: A Credit Card Authorization Is Required for your tours NET TOTAL AMOUNT. My Chauffeur recommends, if possible, using a credit card and not a debit card to secure your tour and for this authorization transaction. My Chauffeur will initiate an authorization for the reservations net dollar total or its equivalent; to validate the card is in good standing, and to secure your reservation. This authorization will not be charged against your credit or debit card or credited to your My Chauffeur account. Authorizations are instruments which place your funds ‘temporarily on hold’. If either before or after your tour, you need this ‘temporary hold’ removed immediately, or if you would like to make special arrangements regarding the authorization, please contact us. It is the customer’s responsibility to ensure that they have a valid credit or debit card on file with My Chauffeur. Therefore; notice is hereby given that if for any reason an authorization is not possible on the invalid credit or debit card and the reservation is subsequently cancelled because of the invalid credit or debit card, then the deposit and/or your Net Dollar Total will be forfeited. By placing this card on file, your card information will be on file with My Chauffeur and you may initiate payments to My Chauffeur using this card. If you should become past due on your My Chauffeur fees or your account suspended, My Chauffeur may charge your fees owed to your card. This authorization to perform charges to your card will remain in full force and effect until one of the following events: (i) the termination of your account with My Chauffeur, (ii) the expiration of your card, or (iii) the termination of this authorization, notified from me to My Chauffeur.
CASH PAYMENTS: Even if you choose to make your payment in cash and receive the cash discount, your credit card will be authorized for the full tour $ amount to secure payment and in case you change your mind and wish to use your credit card for payment. For Authorization information & details, see above.
Testimonial? After your reservation; if you have an interest in giving us feedback about our service or how your reservation went, please go to our website and submit a comment on our Testimonial Page. We appreciate any feedback you have to offer. If you have any questions or concerns about your invoice or your reservation, please give us a call or email us.