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A 1 hour (60 minutes) grace period
is allowed after all domestic flights, and 1 hour 15 minutes for
international. My Chauffeur monitors the status of all commercial
flights.
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A ten (10) minute grace period is granted
for all other pick-ups
(hourly reservations excluded).
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Waiting time is charged at the
rate of $1.00 per minute for the town car sedan, once the grace period has
elapsed.
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We have a reservation and flight tracking system. If we have been given
the correct flight number to track we will usually know if it is delayed,
but not if it is cancelled. Please call us at: 503-969-4370 and give us
any up-dated information you may have as soon as possible.
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New Years Day --
Memorial Day & Weekend-- July 4th -- Labor Day &
Weekend -- Thanksgiving Day & Weekend -- Christmas Day
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We accept Amex, Diners Club, Discover, Visa, MasterCard or cash. If you prefer to pay
with cash, we request a credit card # to secure the reservation.
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We offer corporate or personal billable accounts if the company or person
does at least $600 or more in business per year. For additional
information, please call us at 1-877-MYCHAUF (692-4283) or from Portland
at 503-969-4370, or go to
Credit Card Accounts.
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Because of security regulations, we are no longer able to offer
greets at the airline gate. But, we are able to meet & greet
passengers in the baggage claim area or security gate for an additional charge.
Please contact us at 503-969-4370 or view
details.
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"It's Easy"
How to locate your reserved
vehicle after arrival at PDX:
(please print for reference)
PDX arrivals meet their chauffeur & vehicle at ground transportation,
'Reserved Vehicles',
located just outside of baggage claim on the lower level roadway.
Follow the 2 steps below.
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Exit
the terminal through baggage claim.
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Cross to island #3 to get to
'Reserved
Vehicles' and your awaiting chauffeur & vehicle, a 1 minute walk.
PDX Terminal Map.
The passenger's name will be displayed on a sign at the vehicle. If you have problems
locating 'Reserved Vehicles', ask a Traffic Assistant or the
information booth at commercial lane #4, or call My Chauffeur directly at
503-969-4370. Always
telephone My Chauffeur at the airport if for any reason your vehicle has
not arrived or you have been delayed.
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WAIT TIME
POLICY: The Chauffeur will wait at PDX for one (1) hour after the
passenger's flight touches down. If it takes the passenger longer
than 1 hour to meet their vehicle, they must call 503-969-4370 to avoid
being charged for a No-Show. Wait time charges after 1 hour are
$1.00 per minute. My Chauffeur monitors the status of all incoming
flights. For pick-ups other than from PDX, wait
time charges after 10 minutes are $1.00 per minute. For late night
reservations occurring between 12:01 a.m. and 2:59 a.m. there is an
additional $15.00 charge.
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CANCELLATION
POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of
Reservation Confirmation With No Penalty. If the flight is
cancelled, the passenger must call My Chauffeur to cancel or confirm their
new flight #. If a cancellation occurs less than two hours before a
scheduled pick-up time, full charge equal to the cost of the trip plus the
20% service fee, is charged to the customer’s credit card. The final
decision with cancellation matters lies with My Chauffeur.
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We offer Cadillac and Lincoln Towncars that have a comfortable capacity of
4 passengers (5 person max. capacity) with standard luggage. For larger groups of six or more or
with special luggage needs, golf clubs, skis, large boxes etc. you should
book our 8-passenger or 14 passenger limousines. Call 1-877-MYCHAUF or
503-969-4370 for a rate quote.
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For insurance purposes, we are not able to offer company owned child
seats. However, the passenger is welcome to bring their own and properly
secure it in the Towncars. If we are doing the return pick-up for
the passenger, we offer storage of the child seat in our warehouse at no
extra charge.
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Our Cadillac or Lincoln Towncar hourly rate is $55 per hour with a 1˝ hour
minimum and an automatic 20% gratuity added. We also offer 8
passenger limousines at $75 per hour, and 9 -16 passenger limos at $95/
Hr. - $195.00/ Hr. with a one - three hour minimum and an automatic 20%
gratuity added. Please call 1-877-MYCHAUF or 503-969-4370 for rate
quotes and availability.
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Hourly
rates of travel in which a point
to point rate does not exist will be billed the vehicle hourly rate ($50 -
$195 / Hr.). 1
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3 hour minimum charges apply,
billed from the time the vehicle leaves the My Chauffeur facility until the
time it returns with 20 minutes grace each way.
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Fractions of an hour are rounded to the
minute.
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We have 3/6, 8 and 14 passenger limousines. Please call
1-877-MYCHAUF or 503-969-4370 for rates and availability.
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We offer a 9-16 passenger limo, 22-passenger combination limousine coaches. We can accommodate up to around
2
persons for airport service. Call 1-877-MYCHAUF or 503-969-4370 for a rate quote and
availability.
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We offer point to point transportation in the Greater Portland/Vancouver
metro area. In
addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon,
Seattle and many other outlying areas. Please call 503-969-4370 for a rate
quote.
We offer tour services from the Greater Portland/Vancouver
area. In addition, we travel to Salem, areas in-between, and the Columbia
River Gorge. Please call 1-877-692-4283 or 503-969-4370 for cost and
information about pick-ups from other areas.
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Our service is available 7-days per week, 365 days per year.
Our office hours are Monday - Friday from 7am-8pm, and Saturday from
8am-6pm. A reservation agent is available during office hours.
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The normal driving hours for our shifts are from 4 a.m.-12 midnight. For
an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m.
in the Portland/Vancouver Metro. area, there is an additional $10.00
charge. For late night reservations occurring between 12:01 a.m. and 2:59
a.m. there is an additional $15.00 charge. For non-local pick-up or
drop-off service , a customized rate applies, please inquire.
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Do you offer credit card accounts?
Credit Card Accounts save you time each time you arrange transportation,
adds convenience and limits the exchange of sensitive information. We offer
Corporate and
Personal Credit Card Accounts. For additional
information, please call us at 1-877-MYCHAUF (1-877-692-4283) or local at
503-969-4370. See also, above, billable accounts.
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Do you transport pets?
Yes, but they need to be always in a carrier.
Please be aware though, for 'accidents' by your pet in the vehicle, clean
up charges may apply; see
Terms & Conditions
under CLEANING AND REPAIRS.
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How do I ask other questions?
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