My Chauffeur On-time Guarantee Policy

There are many variables in providing airport transportation. When it comes to services requested of us, preferences vary widely. But one request pervasive throughout is the request to be on-time.

My Chauffeur Transportation Service guarantees that every vehicle will report no later than the pre-arranged pick up time, minus the grace period, and applies to our standard premium service.  If, at any time, we fail to report on time, the client is entitled to receive a comparable trip at a future date on a complementary basis at their convenience.  Any complementary trip will be provided within the guidelines written below.  The issuance of a free ride voucher is based on the sole discretion of an officer of My Chauffeur Transportation Service. Free ride vouchers for your free trip are not valid daily from 11PM-4AM and on Saturdays from 9AM-6PM. The occasions when an officer of our company may refuse to issue a free ride voucher are as follows:

1. A grace period of 10 minutes after the scheduled pickup time has not elapsed.  (For the 'Recession Town Car'; this grace period begins after the end of the 15 minute window either way of the scheduled pickup time governing the 'Recession Town Car' policies.  All other terms apply the same as below).

2. If My Chauffeur Transportation Service has received an incomplete reservation, no free ride will be granted. Complete reservations include:

a)      A complete pick-up address including street name, street number, suite or apartment number, town, township and contact phone at the pick-up address. All pick-up locations should have the street number visibly posted.

b)      A complete drop off address.

c)      Airport pick-ups must include airline name, city of origin, flight number, flight departure or arrival times and airline code-share information, if applicable.

d)      Charter airlines or airport arrivals associated with tour companies do not qualify. We will exert our best effort to be on time for these trips and want to make it clear that most often we are not able to obtain actual arrival information for these flights. This may result in a waiting time charge to the passenger or the necessity for the passengers to wait until the pre-arranged pick-up time for their chauffeur to arrive.

e)      Confirmation calls are made to every client the day before every outbound trip confirming each leg of their trip. If a client does not receive this confirmation call or a confirmation voice message, the client must call our office at 877-692-4283 or 503-969-4370 to confirm that the reservation was correctly booked.

f)        Valid e-mail address or fax number for the purpose of reservation confirmation. We cannot guarantee reservations that cannot be confirmed in writing at least 24 hours in advance of the reservation date and time.

2. If a reservation has been changed by the client within 12 hours of the pre-arranged time we will exert our best effort to report at the newly requested pick-up time, though our guarantee will not apply.

3. If a new reservation has been received less than 24 hours before the requested pick up time our guarantee will not apply.

4. Our guarantee cannot apply to traffic restrictions and other 'acts of God' unforeseeable by our Company such as traffic accidents, weather, booking/delay problems with other customers immediately prior to your pickup time, etc.  We will issue free vouchers if any foreseeable event occurs such as normal commute traffic and delays from minor accidents, etc.

5. In all situations, especially airport pick-ups, if the client has failed to call our office at 877-692-4283 or 503-969-4370 to report an inability to locate our chauffeur, no free ride will be granted. On occasions when a client leaves the pick-up location without first calling our office for assistance, cancellation fees will be charged.