Corporate/Private Rate Plan Terms & Conditions

  • Service is available 24/7.  Our office hours are 7 am - 8 pm, M-F, and 8 am - 6 pm Saturday.  Our office is closed Sundays.  A 24 hour or more advance reservation is recommended. 

  • Monthly rate plan (if available) goes from 1st - 31st of each month.

  • Yearly rate plan starts on the rate plan purchase date and extends for 12 months from that date. You may request a time extension, and on your account review, an extension may be awarded.

  • Rate Plan must be pre-purchased.

  • Rate Plan is only valid within the Portland Metro. Area,  Locations outside the Portland Metro are at additional cost.

  • Additional rides over the allotment purchased reverts to the regular fare by zip code, unless an automatic upgrade applies.

  • For airport service pick-ups between 11:00 PM and 12:59 AM, a $15.00 service fee applies. For airport service pick-ups between 1:00 PM and 2:59 AM, a $20.00 service fee applies. For airport service pick-ups between 3:00 AM and 3:59 AM, a $10.00 service fee applies.

  • Rate plan may be cancelled at any time.  All account financial balances must be at zero for the termination to be processed. CANCELLATIONS before 1 year are refunded minus the value of the # of rides already received.  The value of each ride received would be at the regular rate from your zip code (maximum is the value of your rate plan) and not the discounted Rate Plan rate.

OTHER:

  • All pickups are in Cadillac or Lincoln town car sedans, unless requested otherwise. 

  • Large capacity limousines (at a 50% savings) are available for extra people up to 22 or more or extra luggage. 

TRIP CANCELLATION POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty.  If your flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight # at least 2 hours before scheduled PDX landing time.  If any cancellation occurs less than two (2) hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer’s credit card.  2-hour cancellation notice must be by phone call or text message and must be confirmed with cancellation #.  Email cancellations will not be accepted.  The final decision with cancellation matters lies with My Chauffeur.

24/7 Service - My Chauffeur Office Hours

503-969-4370  |  877-692-4283

(intnl: +1.503.969.4370)

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Monday - Friday

7am - 8pm

Saturday

8am - 6pm

 Sunday

closed

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